Email Notification of Ticket Changes

Trac supports automatic email notification upon ticket changes.

Note: This feature is disabled by default, and must be configured to be activated.

Receiving Notification

When reporting a new ticket or adding a comment, if you enter a valid email address in the reporter, editor or cc field, you will automatically receive an email upon future changes to the ticket.

This is useful to keep up-to-date on an issue or enhancement request that interests you.

Configuring SMTP Notification

Config Options

These are the available options for the [notification] section in trac.ini.

• smtp_enabled: Enable notification.
• smtp_server: SMTP server used for notification messages.
• smtp_replyto: Email address to use for Reply-To-headers in notification emails.
• smtp_always_cc: List of email addresses to always send notifications to. Typically used to post ticket changes to a dedicated mailing list.

Example Configuration

[notification]
smtp_enabled = true
smtp_server = mail.example.com
smtp_replyto = myproj@projects.example.com
smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com

Sample Email

#42: testing
---------------------------+------------------------------------------------
       Id:  42             |      Status:  assigned                
Component:  report system  |    Modified:  Fri Apr  9 00:04:31 2004
 Severity:  major          |   Milestone:  0.9                     
 Priority:  lowest         |     Version:  0.6                     
    Owner:  anonymous      |    Reporter:  jonas@example.com               
---------------------------+------------------------------------------------
Changes:
  * component:  changset view => search system
  * priority:  low => highest
  * owner:  jonas => anonymous
  * cc:  daniel@example.com =>
         daniel@example.com, jonas@example.com
  * status:  new => assigned

Comment:
I'm interested too!

--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>

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See also: Trac Tickets